Info spedizione
A Quick Word from Our Team
At Zoelye, we are committed to ensuring that your order is processed, shipped, and delivered as smoothly as possible. Our logistics team works diligently to minimize delays and keep your package on track.
We offer FREE worldwide shipping on all our products, along with additional shipping options for faster and insured delivery
Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Shipping Price |
|---|---|---|
| Standard Tracked Shipping | 7 - 10 business days | Free |
| Express Tracked Shipping | 3 - 7 business days | $4.78 |
📌 Note: Depending on your delivery address, additional duties and taxes may be required before your package is released from customs.
Shipping & Processing Times
Once an order is placed, processing generally takes 2-4 business days before shipment. Since we ship worldwide, delivery times may vary based on your location. Most orders arrive within 7-10 business days (excluding Sundays and holidays).
Shipping Times by Location
Our products ship from our warehouses in the U.S. and China, and final delivery is handled by local postal services in your country. Estimated shipping times:
| Location | Estimated Delivery Time |
|---|---|
| 🇺🇸 United States | 7 - 14 business days |
| 🇬🇧 United Kingdom | 4 - 10 business days |
| 🇪🇺 Europe | 7 - 10 business days |
| 🇨🇦 Canada | 7 - 10 business days |
| 🇦🇺 Australia | 7 - 10 business days |
| 🇳🇿 New Zealand | 7 - 10 business days |
Tracking Your Order
🔹 Where can I find my tracking number?
As soon as your order is shipped, you will receive an email with your tracking number and a link to track your package. You will also receive updates as your order moves through different shipping regions.
🔹 How can I track the status of my order?
Once your package has been shipped, you will receive an email titled "Your Zoelye Order #XXXX is on the way." This email will contain your tracking number and a link to monitor your order’s progress.
🔹 Having trouble viewing tracking updates?
All tracking updates are provided directly by our shipping partners. If your tracking info has not been updated for a long time, please reach out to our customer support team, and we will assist you as best as possible.
Lost or Stolen Packages
🔹 My package was lost or stolen – what should I do?
If you purchased our Porch Pirate Protection, we will immediately issue a replacement if your package is lost in transit or stolen. Please provide:
- Order Number
- Full Name
- Contact Email Address
🔹 What if I didn’t purchase Porch Pirate Protection?
If your package was lost or stolen and you did not purchase insurance, we recommend contacting your local post office or courier service. Unfortunately, we cannot guarantee a full refund or replacement in such cases.
Contact Us
📞 Customer Support: info@zoelye.com
If you have any questions regarding your shipment, don’t hesitate to reach out to our support team for assistance!